Returns & refunds

How to ask for a refund

• Email info@solstela.com within 30 days of delivery with your order number.
• Tell us briefly why. It helps us improve, but it won't affect your refund.
• We reply within 1 business day. Please wait for our reply before sending anything back.

Your refund

• Refunds go back to the original payment method.
• We process an approved refund within 2 business days. Your bank usually shows it within 5 to 10 business days.
• The guarantee covers the product price. Shipping you paid on the original order isn't refunded.
• The guarantee covers one refund per customer for the same product.

Damaged, wrong or missing items

• If your order arrives damaged or you received the wrong item, email us within 14 days of delivery with a photo. We'll send a replacement or a full refund, including shipping.
• If tracking says delivered but your order didn't arrive, contact us within 14 days. We'll check with the carrier and reship or refund.
• If an order comes back to us because of an incorrect shipping address, we can reship it, with the new shipping cost charged to you.

Changing or cancelling an order

Orders ship from the USA in about 48 hours. Email us as soon as possible and we'll change or cancel it if it hasn't shipped yet. Once it has shipped, the 30-day guarantee applies.

When we may decline

Requests made more than 30 days after delivery, orders bought from other sellers, and repeated refund requests may be declined.

Contact

Email: info@solstela.com
SIA KVNCK, 600 N Broad Street, Suite 5 #475, Middletown, DE 19709, USA

This guarantee is in addition to your rights under applicable consumer law.