Refund policy

We want to resolve order and product problems quickly. Contact info@solstela.com with your order number.

30-day money-back guarantee

First bottle of each product covered. Shipping excluded. First order only. Request within 30 days of delivery.

Who is covered: your first Solstela order, with one guarantee per customer.
When to contact us: email within 30 days of delivery with your order number and the products you want covered. If products arrive separately, the window for each product starts when that product is delivered.
What we refund: the amount you actually paid, after discounts, for the first bottle of each product you request covered. If your first order contains one of each of our three products, all three product amounts can be covered. If you buy several bottles of the same product, only the first bottle is covered.
No return required. You do not need to send the covered products back.
Shipping charges are not refunded under this satisfaction guarantee. Applicable tax on the refunded product amount is refunded as appropriate.

How it works

We reply within 1 business day with one short question about your experience.
If you still want the refund, tell us. We do not require proof of results or repeated explanations.
We issue the refund to your original payment method within 3 business days of your reply. Your bank may need additional time to post it.

Damaged, defective, misprinted or incorrect items

If your order has a problem, contact us promptly, preferably within 30 days of delivery. Include your order number, a description and photos when relevant. After review, we will arrange an appropriate replacement or refund for a qualifying issue. The first-bottle satisfaction limit does not limit remedies for defective or incorrect items.

Missing or delayed orders

If your order has not arrived or tracking appears lost, email us promptly with your order number. We will investigate with our fulfillment provider and arrange the appropriate next step. A satisfaction-guarantee deadline does not expire before delivery or remove remedies for an undelivered order.

Address changes, refused and unclaimed packages

Please supply a complete and accurate address. Contact us immediately if it needs correcting. Once an order has entered fulfillment, we cannot guarantee changes. Additional shipping charges may apply to reshipment caused by an incorrect address, refusal or an unclaimed package; we will explain the available options and charges before reshipping.

Cancellation

Contact us immediately to request cancellation. We will cancel where still possible, but cannot guarantee cancellation after fulfillment begins.

Other change-of-mind requests

Outside the satisfaction guarantee, we do not generally accept returns or offer refunds solely for a change of mind. This does not limit applicable rights or remedies for damaged, defective, incorrect or undelivered orders.