Shipping policy

We currently ship only within the United States.

Standard shipping

$7.97 standard shipping on orders under $80.
Free standard shipping on orders of $80 or more after discounts and before any applicable taxes.

Orders are fulfilled in the United States.

Fulfillment time

Orders are typically prepared for shipment in 1-5 business days before they are handed to the carrier.

During a product's first fulfillment run, label verification can occasionally add time before shipment.

Standard transit time

After an order ships, standard U.S. delivery via USPS Ground Advantage typically takes 2-4 business days.

Fulfillment time and carrier transit time are separate.

Express shipping

Express shipping (USPS Priority) is available at checkout for orders up to $250 in merchandise after discounts:

orders under $80: $12.99
orders of $80 or more: $9.49

Express shipping is not offered above $250 in merchandise after discounts; those orders ship standard.

USPS Priority transit typically takes 1-3 business days after shipment.

Free standard shipping does not automatically mean free express shipping.

Where we ship

At this time:

we ship only to eligible U.S. addresses;
Alaska and Hawaii are currently unavailable;
we do not offer international shipping.

Tracking

When your order ships, tracking information will be sent to the email address associated with your order.

Carrier tracking can take some time to update after a label is created or a package first enters the carrier network.

Address changes

Please check your address carefully before checkout.

If you notice an error, contact info@solstela.com immediately. Our fulfillment system provides a short initial period during which an order may still be changed or canceled. Once an order is accepted for fulfillment, we cannot guarantee changes.

Delays

Shipping and fulfillment estimates are not guarantees. Delivery may be affected by holidays, severe weather, carrier delays, address issues, unusually high order volumes, or other events outside our reasonable control.

If your tracking appears significantly delayed, email info@solstela.com with your order number.