Orders
Something wrong with an order
Send your order number, and clear photos of the package and product if anything arrived damaged or incorrect. Damaged, wrong, lost or undelivered orders are handled separately from the satisfaction guarantee.
Contact
Ask us anything before or after you order.
Email info@solstela.com and a person reads it. Include your order number when you are asking about an order, and we will pick it up from there.
Support aims to reply within 1 business day.
What to send
Three things people usually write in about.
Refund policy
Products
Not sure which one you want
Tell us what your routine looks like now and what feels off about it. We will point you at the oil, the serum, the eye gel-cream or none of them, whichever is honest.
Guarantee
Claiming your first bottle back
Email within 30 days of delivery with your order number and which products are not for you. No return is required. We ask one short question, then issue the refund.
Before you write
The answers people need most often.
Shipping, delivery estimates and the guarantee are the three questions that come up before most orders. If yours is one of them, you may not need to wait for a reply.
Eligible US addresses, excluding Alaska and Hawaii
Standard shipping $7.97, free on $80+ in merchandise after discounts
Processing estimated at 1-5 business days, then 2-4 business days of standard transit
30-day money-back guarantee. First bottle of each product covered. Shipping excluded. Request within 30 days of delivery. First order only.